For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. 1. Below is a list of chargeback reason codes from all of the following credit card networks: Visa Chargeback Codes Mastercard Chargeback Codes American. American Express chargeback reason code C42. As you dive into a reason. Whenever a card used in a transaction is declined, the sale should be terminated. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. In April 2018 Visa made a major overhaul to the taxonomy and organization of chargebacks, which they now refer to instead as disputes. This would be filed using reason code 12. Chargeback reason encrypted were created to standardize the list of acceptable reasons why a bank may file a credit card chargeback or debit chargeback on their customer’s behalf. Category. So, at this juncture, we join our clients on conference calls with the banks to explain the reasons why the chargeback should be approved, citing chapter and verse to justify our position. The CTR is the number of Visa chargebacks received by the Acquirer for a Merchant in a calendar month divided by the number of the Merchant’s Visa sales Transactions in the same month acquired by that Acquirer. 4 Other Fraud Card Absent. The client can define the chargeback reason code. Chargebacks. online) purchase. 4, 13. 6. Visa chargeback reason codes, for example, are numerals with decimals. Section 2: Card-Present Transactions: Requirements and best practices. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. “CVV2” refers to the fact that it is the second-form deployment of CVV (card verification value) technology. Which is meant to know the reason for the dispute. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. VISA 62 Counterfeit Transaction Fraud NO YES VISA 70 Card Recovery Bulletin or Exception FileReason Code 02. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Each code has a different timeline. ”. Visa Reason Codes. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. If the dispute is invalid, provide documentation that proves the reasoning: the merchandise cleared the merchant’s customs but is being held by the customer’s customs agency, the dispute amount includes the cash-back portion of the transaction, or the dispute is for a purchase made at an automated fuel dispenser. Issuer ACS unavailable - Visa generated CAVV. 2. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. A card-not-present chargeback is a payment reversal conducted by a bank in response to a card-not-present (i. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Concerning Native Expres chargeback reason codes. 4853 – Cardholder Dispute – Goods or Services Not Provided. The first two digits indicate which category the reason code falls under:. Reason codes vary by card brand. 0 and its benefits; Difference between current and. 4853 – Cardholder Dispute – Credit Not Processed. 13. ” This code indicates the transaction was processed using the wrong Merchant Category Code, transaction type indicator, country or state code, or some other required field. Non-Receipt of Goods or Services Chargeback Reasons. The most comprehensive guide to chargeback reason codes. 1. Visa chargeback reason code 12. The most significant changes were Visa’s overhaul of their chargeback reason code list and the introduction of the Allocation and Collaboration workflows. Reason Code 03. Each card company has its own set of codes that indicate the specific reason that a cardholder initiated a dispute. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 0? Merchants that authenticate transactions using 3-D Secure 1. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. FR6 Partial Immediate Chargeback Program. Fraudulent. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)Mastercard only counts card-not-present, eCommerce transactions for which a chargeback is filed using reason code 4837 (“No Cardholder Authorization”). 1003 - Transaction Supporting Document (TSD) needed. The deadline for a Chase Bank customer to dispute a transaction is 60 days. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). F01. The MyChargeBack Group has cooperated with over 800 banks internationally on behalf of its clients. The American Express chargeback process begins with Amex issuing a chargeback, along with a reason code to explain the dispute to the merchant. ”. Chargebacks filed using legacy reason code 4863 (“Cardholder Does Not Recognize — Potential Fraud”) were also subject, but this reason code has been retired and is no. 2. 1=1010, 10. 13. 04/09/14 Discover: DC, U02. But cardholders and merchants have different time limits. M10 Vehicle Rental – Capital Damages. 4. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. It’s even more frustrating if you don’t understand what the. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. If you prefer to view this in PDF format you can. Non-Receipt of Information Chargeback Reasons. They must respond within 30 days at each phase, or 10 days for arbitration. Nor is the situation static. UA02 Fraud – Card Not Present Transaction. Each bank card network has its owner list of reason codes banks must prefer from. Visa also overhauled its system of chargeback reason codes. 0 standard that has specific defense requirements for chargebacks with this reason code. It was originally one of several possible scenarios covered by legacy Visa reason code 83. 9 is slightly narrower in scope. Please see the below “cheat sheet” for the new 4 byte reason codes. . Visa chargeback reason codes are used to categorize the reasons for a chargeback. Reason code 4840 (Fraudulent Processing of Transactions) can no longer be used. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). This standard only applies to chargebacks with Visa reason code 10. These codes explain the reason why the chargeback was filed, and the reason. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. To Visa chargeback reason codes user underwent one large overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 4808: This code can refer to: Account Number Not on File. Check the chargeback reason code. The network plans to reduce response times even further to just 20 days in the near future. st comply, to help ensure the security of confidential cardholder information. What is Visa chargeback reason code 12. 4849 – Questionable Merchant Activity – Questionable Merchant Audit Program (QMAP) 4863 – Cardholder Does Not Recognize – Potential Fraud. Fraud Blacklisting vs. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. The shorthand description is “Goods/Services Damaged or Defective. There are some exceptions on the cardholder’s side, though. Phase 3. 1st Chargeback. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. 4846. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1: Card Recovery Bulletin: 11. Let’s explore chargeback reason codes from the four leading credit card brands in the United States: Visa, Discover, Mastercard, and American Express. Reason codes are created by the major. 1 Quick Reference Lead. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Code Reason (for Visa) 10. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. For example, reason code 10. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. A cardholder claims that they did not receive the service or merchandise they ordered. Preventing & Disputing Chargeback Reason Code 10. Cardholder Disputes. Search reason codes 2. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. Should you find that you need to. Vantiv transmits the MD-413 for First and Second Chargeback Prenotification for Visa/MasterCard to agencies seven (7) days a week. 1 Quick Reference Lead. For each reason code, a definition isAbout Visa chargeback reason codes. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. 2=1020 etc. Visa Chargeback Reason Codes. Partners. This included consolidating and removing some old reason codes and creating an organizational structure where all dispute codes fall under one of four categories, numbered 10 through. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Code Category Description; 10. One of these changes was an overhaul of Visa’s list of chargeback reason codes. Products. 2 Compliance CasesA transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. That definition is pretty broad and vague on its own, though. Despite this being considered sufficient proof to reverse the chargeback, issuers occasionally rejected the claims, leaving the merchant liable for the. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. Contact Crescent Payments to help manage your chargebacks. Need more help? Download Reason Code Cheat Sheets Chargeback Reason Codes. Fortunately, all major credit card networks provide clear information regarding chargeback reason codes. 4 – Incorrect Account Number 12 . 4 – CBK: Fraudulent Transaction: No Cardholder Authorization 11. Explanation. Some reason codes have modifiers that can change what evidence is required, or that require additional evidence in the chargeback response. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 3 – CBK: Fraudulent Transaction: No Cardholder Authorization 10. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Reason Code 80: Incorrect Transaction Amount or Account. Our promise to you is this: We will invest 100% of our effort in your case and fight for you throughout the entire process. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. In order to limit incoming disputes, Visa’s subscription rules affect the following:• Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. A list of key Visa policies for merchants is also included. Required Authorization Not Obtained. 1 Merchandise/Services Not Received. American Express chargeback reason code C32 falls under the “Card Member Disputes” category. 4841 Canceled Recurring or Digital Goods Transactions. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. Whenever a card used in a transaction is declined, the sale should be terminated. Discover: Reason Code 4755 Non-receipt of goods or services. Visa uses a numeric scheme for its chargeback reason codes. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. Except for Reason Code 75, the time limit is calculated from one of the following: Fraud chargeback reasons. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Now, compliance cases go through Visa Resolve Online (VROL). These chargebacks occur to resolve chargeback-related disputes between network members. The sales receipt and/or date and amount of the authorization if other than the transaction date. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. Merchant processed transaction below floor limit without authorization. CHARGEBACK REASON CODESTo avoid redundancy and confusion, we’ll use Visa’s chargeback reason codes as an example. 4846 — Incorrect Currency Code. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Chargeback Reason Codes. A MATCH list reason code refers only to criteria for a merchant being added to the MATCH database. 0. 1001 - Cardholder does not recognize the transaction. The shorthand description is “Misrepresentation. R03 Insufficient Reply. Additionally, they can select from corresponding, updated codes when adding new chargebacks. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. To prevent and successfully fight chargebacks, online merchants need a solid understanding of Mastercard chargeback. 4: . 2 Incorrect Transaction Code. There are several reasons why an issuer might decline a transaction. 3. Chargeback reason code 13. VISA. supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). The following Visa chargeback code maps are organized by category, as defined by Visa. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. This reason code is used for disputed Card Not Present (CNP) transactions without a 3D. 0 represents the first rules change of its kind that specifically provides merchants with the opportunity to reverse the fraud status applied to a transaction associated by reason code 10. 5 and, more or less, associate the dispute with an issue related to a stolen credit card. If using any other currency than this, it should be equivalent to the specified amount. Identifying the chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. A risk department can accurately analyze what the issue is with their. But if RDR receives a dispute about a Visa card transaction, it will instead consult the ruleset provided by the. With the overhaul of their reason code system, Visa divided reason. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Updated Visa Reason Codes. About Mastercard chargeback reason codes. 5 Proven Tactics to Win Chargebacks as a Merchant. A ruling in the merchant’s favor will return revenue and reverse the original fraud claim. Each chart network—Visa, Mastercard, American Express, and Discover—defines and maintains their own extraordinary set of reason codes, which are applied toward disputes by the banks that issue credit and liability charts under their brands. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. It is caused by not issuing credit, or issuing it but not depositing on time and it didn’t appear on bank. Reason codes are very crucial to assist merchants to. Visa Chargeback. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. #5: Excessive FraudChargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRFriendly fraud. For example, if: The cardholder no longer wishes to dispute the transaction. Learn more about Mastercard chargeback reason codes. Each bank card network has its owner list of reason codes banks must prefer from. Visa Fraud Chargeback Reason Codes 10. Reason Code 53 re-presentments must be. 10. Visa chargeback reason code 75 falls under the “Consumer Disputes” category. [1] Sift. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Reason . A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Under Visa’s previous chargeback rules, merchants could contest a reason code 10. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 1. 02/10/16 Added Debit Chargeback Reason Codes. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. 6. These modifiers can range from where the transaction is processed to what kind of goods are purchased. 1002 - Cardholder disputes billed amount. Always ask for authorization regardless of the transaction amount. If the bank does file a chargeback, they’ll transmit the dispute information to the merchant’s bank. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Additionally, one clearing transaction. All but two fall under Mastercard chargeback. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. There are some exceptions on the cardholder’s side, though. Visa’s Reason Codes follow a format of two digits, a period, and a third digit. The shorthand description is “Warning Bulletin File. A MATCH list reason code refers only to criteria for a merchant being added to the MATCH database. 2? Visa chargeback reason code 13. 9 – Non-Receipt of Cash or Load Transaction Value. Multiple Authorization Requests. Visa chargeback reason codes . 6 – Credit Not Processed. A new representment right to provide compelling evidence for specific chargeback reason codes. Blog. About Discover chargeback reason codes. Section 7: Chargeback Reason Codes: Detailed information on the reason codes for the most common types of chargebacks that merchants receive . Next to Standard webhook select the edit webhook icon . Table of Contents ii Chargeback Management Guidelines for Visa Merchants © 2015 Visa. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). The chargeback transfers funds from the acquirer to the issuer. And we know banks and credit cards. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. 3: No. 2 falls under the “Authorization” category. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Exceptions to Visa Chargeback Time Limits. Visa is introducing the Visa Compelling Evidence 3. PDF 296K September 16, 2013. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. 30 (1) 13. 1. To easily accomplish accepting cases that you are not going to provide a response to, you may select chargeback(s), (up to 50 cases at a time), by dollar amount or reason code and select “Accept Chargeback”. According to Visa regulations, if the transaction is not deposited within the allotted time. . Documentation must be a direct result of cardholder communication. Issuer ACS unavailable - Visa generated CAVV. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Go to Midigator®. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. Visa Chargeback Reason Code 13. the transaction adjustment date for an ATM cash disbursement or PIN-authenticated debit transaction. ” This reason code indicates that the cardholder is disputing the transaction as a duplicate charge. If a merchant responds to a chargeback in full compliance with the initiative guidelines, Visa guarantees the chargeback will be overturned. Now, compliance cases must be submitted through Visa Resolve Online (VROL). Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can implement to reduce the likelihood of chargebacks. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. The claim the cardholder is making here is that they did not authorize the transaction and are alleging their card was used fraudulently or that the merchant pushed a transaction through without. ”. Chargeback reason code 12. 0 is an update to the rules for handling disputes filed under reason code 10. Reason Code – 10. 4. 4859 Addendum, No-show, or ATM Dispute. • For Visa Collaboration reason codes (RC 12. 196message. 3 Other Fraud – Card Present Environment 83(1) 10. The platform is compatible with digital payment services such as Apple Pay, PayPal, and Visa Checkout. 3 – Not as Described or Defective Merchandise / Services. Fraud (10)& Authorization (11)One catch is that CE3. Under Visa’s previous rules, merchants could dispute a reason code 10. Chapter 4: American Express Chargeback Reason Codes. Visa, MasterCard, and American Express all list compelling evidence by reason code. 76 (1) 12. For merchants, the deadline to respond is 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. reason code information. Accessed October 31, 2022. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Mastercard: Reason Code 4859 Service not rendered. Except for Reason Code 75, the time limit is calculated from one of the following: Fraud chargeback reasons. The most comprehensive guide to chargeback reason codes. For example, a debit may have been processed instead of a credit, or a credit processed instead. The main chargeback reasons look like this: Malicious fraud. 1 for Visa transactions, or reason code 4834 for Mastercard. ” This reason code indicates the cardholder had reason to believe they were going to receive a refund, but no credit to their account has been processed. MasterCard uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and. Steps to Prevention. 0. About Visa chargeback reason codes. As a rule, “Fraud” and “Authorization” disputes enter straight into the “Pre-Arbitration” stage. ©The following tables list Visa’s Reason Codes and time limits for processing a chargeback. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. Let’s. About Visa chargeback reason codes. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Free Download. Reason. Be sure you understand the cardholder’s claim. The authorized transaction was for goods or services that the merchant did not deliver as per a contract, receipt, or some other written. Prevent chargebacks. ” This code indicates that the cardholder claims the merchant processed a recurring billing transaction after they had submitted a cancellation request or. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. © Visa chargeback reason codes, for example, are numerals with decimals. It covers topics such as chargeback rights, time frames, reason codes, arbitration and compliance. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. A CVV2 code is a 3-digit code located on the back of a Visa credit, debit, or prepaid card. Code. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. The key is finding the right partner. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. This chargeback reason code was retired by Visa in April 2018. Card Recovery Bulletin Authorization Visa Code: 11. October 25, 2023. Reason Code 02: Common Point of Purchase: Account data is stolen from the card-present merchant and used with other merchants. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. The shorthand description is “Declined Authorization. [noun]/* fren • dlē • frôd • /. Message. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code 4870 — Chip Liability Shift; Mastercard Chargeback Reason Code 4871 - Chip Liability Shift – Stolen Card; Amex Reason. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. If you’re curious about the complete list of response codes for Visa and Mastercard, look no further. 2, and 13. American Express, Discovering,. A fraud whitelist is basically the same idea, only reversed. message. 0. Visa chargeback reason code 75 is filed as an honest mistake. The shorthand description is “Invalid Data. CE 3. Mastercard: n/a This chargeback is caused by Authorization. UA06 Fraud – Chip and PIN Transaction. Discover. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. may be reversed if merchant can provide proof that the correct fare was quoted to Cardholder; That<br />. View the entire list or search for any chargeback reason code. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. This chargeback may be reversed if merchant can. Updated Visa Reason Codes. The fact that this reason code lumps together three different possible causes can make it extremely confusing. Visa retired the “unrecognized”. 1 falls under the “Authorization” category. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Some of the reasons why the order did not reach the cardholder can be as follows: The merchant did not provide the services;Visa Dispute Reason Codes. Ethoca Eliminator is integrated into the Mastercom system. The same is true of all chargeback reason codes. Everyone has had the experience of buying. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. 1, 13. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. Chargeback reason codes vary but it all means the same thing - refund. Chargeback Reason Codes. Compelling Evidence 3. Accidents happen, and it’s. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. These codes are established by the payment brands to categorize the incoming dispute requests by reason. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable.